Contact
One mailbox, read by the people who build Punctae.
Try here first
Most questions already have an answer, and it is faster than waiting for us.
Email us
The support mailbox is being set up and will be published here. Until then, the questions page is the fastest route to an answer.
What to include
- The email address on your account.
- What you were doing, and what happened instead.
- For anything about a charge: the date and the amount.
What to expect
We aim to answer within 48 hours — a small team, not a 24/7 desk. Formal complaints and data-protection requests are answered within 30 days at the latest, as the privacy policy sets out.
What we will never ask you
We will never ask you for a password — there is not one, you sign in with a code we email you — and we will never ask for card details by email. Payment only ever happens on Stripe's own pages. If you have found a security problem, tell us and we will answer before we fix anything publicly.
Who you are writing to
Punctae is run as a sole trader in Spain. The registration details and contact address are being finalised and will be published here.
The full identification, including the registered address, is also on the legal notice.